Leam HQ
PAIA Manual
Designed with POPIA principles in mind. Operational privacy workflows are in place — PDF-only data exports, data subject access / correction / deletion / objection handling, account and workspace deletion workflows, audit-logged actions, and strict separation between user workspaces and Leam HQ internal operations.
This document describes how Leam HQ, a product of Digital Culture Innovations (Pty) Ltd (Registration 2026/173422/07, Kimberley, South Africa), handles your data under the Protection of Personal Information Act, 2013. Questions: legal@leamhq.co.za.
This Manual is published under section 51 of the Promotion of Access to Information Act, 2000 ("PAIA").
1. Particulars of the private body
Digital Culture Innovations (Pty) Ltd
Registration: 2026/173422/07
Registered office: Kimberley, South Africa
Type of business: Software-as-a-service (digital agency operating system)
2. Information Officer
The Information Officer for Digital Culture Innovations (Pty) Ltd is the Chief Executive. Requests under PAIA should be addressed to legal@leamhq.co.za.
3. Guide on how to use the Act
The official PAIA Guide published by the South African Human Rights Commission is available at justice.gov.za/inforeg and explains how to formulate an access request.
4. Records held
Digital Culture Innovations (Pty) Ltd holds the following categories of records:
- Company and tax registration documents (SARS).
- Statutory records under the Companies Act, 2008.
- Employment and contractor records.
- Customer account records (Leam HQ users), including subscription history.
- System and audit logs for Leam HQ.
- Correspondence including legal and privacy requests.
5. Records automatically available
- This PAIA Manual.
- Privacy Policy and Terms of Service.
- Sub-processors list.
- POPIA Notice.
6. Submitting a request
Requests should be made on Form 2 prescribed by the PAIA Regulations and emailed to legal@leamhq.co.za. We will respond within 30 days, subject to the grounds for refusal set out in Chapter 4 of PAIA.
7. Fees
A request fee and access fee may be payable in accordance with the PAIA Regulations. We will quote the fees, if any, when acknowledging your request.
8. Remedies
If your request is refused, you may apply to the Information Regulator or a competent court for relief.
9. Updates
This Manual is reviewed annually or when material changes occur.